At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking Operations Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Operations Supervisor will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to support the Senior Operations Manager with the administration and supervision of the Attractions division at Dollywood Parks & Resorts properties to include but not limited to initial and ongoing training of staff, motivating and coaching of the leadership teams, and other staff, managing budgets and prioritizing aquatic safety.

These responsibilities will be carried out in a manner consistent with the mission, values, and operating philosophies and standards of Dollywood Parks & Resorts.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Oversee the daily operation of designated departments providing leadership to encompass Company Vision, Mission, and Core Values meeting three key objectives of Stewardship, Hosts, and Guests

Train, implement, know, understand, audit, and enforce all safety guidelines meeting Dollywood Company guidelines

Develop and implement department safety and training standards ensuring all job duties have been trained and are performed to a fast, friendly, and safe manner for both host and guests

Responsible for Dollywood’s Splash Country attractions and Parks and Resorts aquatics departments through hiring, training, evaluating, and developing leadership and front-line hosts; to include status changes, clearance forms, performance evaluations, corrective actions, rehire letters, job descriptions, annual authorization forms, training and orientation functions, host development, Host surveys, safety reporting, inventory, and other duties as assigned

Develop, implement, monitor, and control operating budgets within target guidelines for areas of responsibility and ensure direct reports understand and operate within financial goals

Conduct regular safety tours of locations ensure appropriate Dollywood, Sevier County Health Department, and ServSafe procedures are followed so that we maintain a safe environment for all hosts and guests

Effectively plan, develop, prepare, organize and enforce written training manuals and processes to support Dollywood Safety Procedure including Standard Operating Procedures and Safety Training Plans

Evaluate operational efficiency by capturing success/learning that is accurate and timely in order to guide future decisions for improving operations

Participate in cross training and support Teams objectives, to include functioning in the role of Unit 900 and Divisional PIC

Create and maintain an environment for Hosts based on Lead with Love principles and holds a level of Host accountability consistent with the Company’s core values. This includes coaching, development, praise and recognition and positive discipline

Practice Servant Leadership Management that ensures all employees are treated fairly and provides them with the information, training, encouragement, respect, discipline, and resources to do their jobs

Establish and maintain a culture that results in a positive awareness of the importance of workplace safety

Be a positive role model in the areas of attitude, enthusiasm, and attention to detail, and adherence to policies and procedures

Follow all Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures

Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

Must be 19 years or older

High school diploma or equivalent

Licensed Ellis and Associates Comprehensive Aquatic Risk Management Program Lifeguard Instructor training course or able to obtain licensure within eight weeks

At least two (2) years of work experience that demonstrates the successful execution of similar duties and responsibilities in a recreational swimming or waterpark environment

At least two (2) years of experience supervising a large team required. Leadership responsibility at an HFE property preferred

Knowledge of personal computers for report writing, spreadsheets, and communication required

Proven ability to establish a climate in which others are motivated to succeed

Good written and verbal communication skills and be able to coordinate multiple task

Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screening

Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record

Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must have professional appearance with good personal hygiene

Must be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Must be able to communicate effectively with Guests and Hosts using approved communication methods

Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible to handle frequent changes in priorities

Physical Requirements | Environmental Conditions

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting

Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours

Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat

Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods

Able to successfully complete Ellis and Associates Comprehensive Aquatic Risk Management Program Lifeguard Instructor training course

Able to effectively teach Ellis and Associates lifeguard course curriculum

Able to swim at least 200 yards without resting

Able to retrieve a 10 lb. diving brick from a depth of at least 8 feet

Able to tread water for 2 minutes without using hands or arms

Able to pass a fifty question, multiple choice test 80% or better

Able to speak in front of both small and large groups

Able to perform basic computer tasks

Able to sit, walk, run, and stand on concrete, uneven surfaces, and in the water for long periods

Able to climb steps with good balance

Able to operate two-way radio

Able to maintain stamina in all weather conditions: direct sun, rain, wind, high humidity, etc.

Able to possess 20/20 corrected vision while wearing sunglasses

Able to quickly react in emergency situations

Able to tolerate noise; of varying levels while remaining task focused

Able to tolerate heights

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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